Effective Date: March 26, 2026
Introduction
Welcome to STX3D ("Company," "we," "our," "us"), a subsidiary of Didact Group LLC. We respect your privacy and are committed to protecting your personal data, intellectual property, and proprietary designs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit 3D models for prototyping, or interact with our manufacturing and design services.
Information We Collect
We collect information that you voluntarily provide to us to facilitate custom manufacturing, as well as data collected automatically when you use our website.
Information You Provide: When you request a quote, submit an order, or opt in to receive communications, we may collect personal information such as your name, email address, phone number, physical shipping address, and payment information. Additionally, we collect the 3D models (e.g., STL, STEP, OBJ files), CAD data, and technical requirements you submit for manufacturing.
Information Collected Automatically: We use analytics tools, including Matomo and Google Analytics, to help us understand how visitors interact with our website. These tools automatically collect certain information, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Information
We use the information we collect strictly for the following business and operational purposes:
To evaluate, quote, and manufacture the custom 3D printed parts and prototypes you request.
To process transactions, fulfill orders, and ship physical products to your designated address.
To deliver specific information, order updates, text messages, or email notifications you have explicitly opted in to receive.
To analyze website usage and improve our digital presence and user experience using tracking tools like Matomo and Google Analytics.
To comply with legal obligations and resolve any disputes.
How We Share Your Information
STX3D and its parent company, Didact Group LLC, do not sell or rent your personal information, CAD files, or custom designs to third parties. We may share your information only in the following situations:
Service Providers: We may share your data with trusted third-party vendors, service providers, or contractors who perform services on our behalf. This includes payment processors like Stripe, shipping carriers (e.g., USPS, UPS), SMS communication providers (e.g., Twilio), or email service providers. These third parties are authorized to use your personal information only as necessary to provide these services to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website (such as file upload portals or user accounts) may not function properly. We utilize Google Analytics and Matomo to gather anonymous analytical data to improve our platform.
Data Security and Intellectual Property Protection
We use administrative, technical, and physical security measures to help protect your personal information and the proprietary 3D files you upload. We treat your submitted CAD designs with strict confidentiality. While we have taken reasonable steps to secure the data you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Children’s Privacy
Our manufacturing and prototyping services are not intended for use by children. We do not knowingly solicit or collect personally identifiable information from children under the age of 13. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers immediately.
Governing Law
This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our manufacturing practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
Contact Us
If you have questions or comments about this Privacy Policy or how we handle your custom design files, please contact us using the form below or via Email: info@stx3d.com